Waratah AI Support

Contact Support

If you need assistance with Waratah AI, please contact us at:

Email: dev.thomasclark@hotmail.com

We aim to respond within 24–48 hours.

Frequently Asked Questions

How does Waratah AI work?

Waratah AI lets you create and edit images using artificial intelligence. You can upload a photo and describe the changes you want, use one of the available editing templates, or create a new image from a text prompt. AI image generation and editing require an internet connection.

What is included with Waratah AI Pro?

Waratah AI Pro provides access to Waratah AI's image generation and editing features. The weekly subscription includes 30 AI credits per week, and the monthly subscription includes 100 AI credits per month. Subscription credits reset at the beginning of each new billing period and do not accumulate between billing periods.

Each successful standard image generation or edit uses one AI credit. Failed generations do not use a credit.

Can I purchase additional AI credits?

Yes. Active subscribers may purchase additional AI credit packs through the app. Purchased additional credits are separate from the credits included with your subscription and do not expire. Subscription credits are used before purchased additional credits.

What happens when my subscription credits reset?

Your included subscription credit balance resets when a new weekly or monthly billing period begins. Unused subscription credits do not roll over. Any separately purchased additional credits remain available and are not removed when your subscription credits reset.

Why did an AI generation fail?

AI-generated results can occasionally fail because of technical issues, service availability, unsupported requests, safety restrictions, or difficulties processing a particular image or prompt. If a generation fails, Waratah AI does not deduct an AI credit for that failed generation.

If problems continue, try adjusting your prompt or image and generating again. You can also contact support if the issue persists.

Why doesn't my generated image look exactly as expected?

AI image generation is probabilistic, so results can vary even when similar instructions are used. Waratah AI is designed to preserve the original photo where appropriate, but AI-generated edits may not always perfectly follow every instruction or preserve every detail. Trying a clearer or more specific prompt may improve the result.

How do I restore my subscription or purchases?

If you previously subscribed to Waratah AI and your access is not being recognized, use the Restore Purchases option in the app. Make sure you are signed in with the Apple ID used for the original purchase.

If your purchase is still not recognized after restoring, contact support and we can help investigate.

How do I manage or cancel my subscription?

Waratah AI subscriptions are managed through Apple. You can view, change, or cancel your subscription from the Subscriptions section of your Apple Account settings. Cancellation stops future renewals but does not normally end access before the conclusion of your current paid billing period.

Can I get a refund?

Purchases are processed through Apple's In-App Purchase system. Refund requests for App Store purchases are handled by Apple and are subject to Apple's refund policies.

Does Waratah AI upload my photos?

Yes. When you request an AI generation or edit, the photos, reference images, prompts, and other information necessary to complete the request may be transmitted to Waratah AI's backend services and third-party AI service providers for processing. Please see the Waratah AI Privacy Policy for more information.

Does Waratah AI work offline?

No. An internet connection is required for AI image generation and editing because requests are processed using online backend and AI services.

I found a bug or have a feature suggestion

We appreciate feedback. Please email us and, where relevant, include:

Please do not email passwords, payment-card information, API keys, or other sensitive credentials.

App Information

App Name: Waratah AI
Platform: iOS
Support Email: dev.thomasclark@hotmail.com